FREQUENTLY ASKED QUESTIONS
Q: Are reservations required?
A: No! Bar and table seating is walk-in only! Guests can make reservations for the Fireplace Room or Observatory through our online booking system, Tock. After opens at 4 p.m., Tuesday through Saturday.
Q: Is a reservation deposit required for After?
A: No, only for reservations in the Observatory, a deposit is required.
Q: How close are After lounge and The Canvas to Ever restaurant?
A: After and The Canvas by Ever are right next door to Ever, in the same building.
Q: How can I add an After reservation to my Ever reservation?
A: Please contact us at info@ever-restaurant.com
Q: Does After serve food?
A: Yes. Our full menu is available from 4 - 10 p.m., Tuesday through Saturday. Guests can eat a full meal or enjoy smaller plates and caviar. On Fridays and Saturdays, we offer a late-night menu starting at 10 p.m.
Q: What if I’m running late?
A: For After lounge reservations, we will hold your seats for 15 minutes. Please let us know if you are running late but are still planning to come by emailing frontservices@after-lounge.com.
For ticketed events, please arrive when you can. Depending on when you arrive, you may miss some of the event offerings.
Q: Does After sell gift cards?
A: Yes. We sell e-gift cards redeemable at After on the night of your experience. Please visit this page to buy an After e-gift card. Note: The Tock system does not accept After gift cards as payment for a reservation deposit. And After reserves the right to limit gift card use to one per reservation.
Q: Do you accommodate food allergies or dietary restrictions?
A: At After, we will try to accommodate dietary restrictions and allergies but cannot guarantee we will be able to do so. Please tell us about allergies when you are ordering.
On cross-contamination: We cannot guarantee a 100% allergen-free environment. Despite our best precautions, cross-contamination can occur before the food reaches After, during packaging and handling by our suppliers. Therefore, After cannot accommodate guests whose serious allergies are triggered by cross-contamination.
Q: My plans have changed, can I cancel or postpone my reservation?
A: All deposits are final and non-refundable. If you would like to transfer your reservation, please visit Tock's help center.
For ticketed events, all deposits are final and non-refundable.
Q: What are my transportation options?
A: After is located in the West Fulton Market area of the West Loop, at 1338 W. Fulton St. in Chicago. The closest L stop is the Ashland stop on the Pink and Green Lines. Taxis, Lyft and Uber serve the area.
Guests may use the parking garage in our building. The garage entrance is on Ada Street, just north of Fulton Street. We also offer valet parking: $25 for up to four hours.
Q: Is there a dress code?
A: There is no dress code. We do find that most of our guests wear business casual/cocktail attire, but wear whatever you are comfortable in.
Q: Why am I being charged a service charge?
A: We include a 3% service charge as part of your After experience. This charge helps provide benefits for our employees. Gratuity paid on the evening of your reservation is at the discretion of each guest and is greatly appreciated. 100% of any gratuity is paid to non-salaried, front-of-house employees who are directly in service of customers in strict accordance with the Fair Labor Standards Act. Most ticketed events carry a higher service charge as specified in the reservation process.
Q: Is there a waitlist?
A: Yes, if your desired reservation is unavailable, an option to be placed on a waitlist is available through Tock.
Q: Is After ADA-accessible?
A: Yes, After lounge is ADA-accessible.
Q: Can After host my private event?
A: Yes. We have many options for private events — at After, in our spacious new room next door called The Canvas by Ever, on our outdoor rooftop terrace and in Ever restaurant. We can accommodate from 8 to 150 guests in various spaces throughout our building at 1338 W. Fulton St.
Q: I’ve read this FAQ but still have a specific question. Can I contact After directly?
A: Yes, please email us at info@after-lounge.com. Your email will be returned within 24 hours.